SALES APPRENTICE TRAINING PROGRAM

PROGRAM OVERVIEW: The Sales Apprentice is a paid, full-time apprenticeship role designed to develop future HVAC Sales Representatives through structured training, hands-on field exposure, and progressive sales responsibility. This program intentionally blends technical HVAC knowledge, operational understanding, and customer-focused sales development to prepare the apprentice for long-term success within Gault Energy & Home Solutions. Great opportunity for recent college graduates.

The apprenticeship runs approximately 2 years, with clearly defined tollgates, evaluations, and compensation progression, and culminates in manager-approved readiness for promotion to Sales Representative.

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Under the guidance of the Sales Manager and senior sales representatives, the Sales Apprentice learns the fundamentals of residential HVAC sales, system design considerations, and customer consultation. The apprentice rotates through key operational teams—including installation crews, service operations, and parts—to fully understand how systems are sold, installed, supported, and serviced. This exposure ensures accurate proposals, strong cross-department collaboration, and an exceptional customer experience.

JOB SUMMARY:

Sales & Customer Development

  • Shadow senior sales representatives during in-home appointments.

  • Learn to conduct accurate site surveys, including photography and system assessments.

  • Assist in preparing HVAC proposals for fuel conversions, hydronic heating systems, and air conditioning installations.

  • Learn to identify customer needs and present appropriate HVAC solutions.

  • Observe and practice explaining project scope, timelines, and expectations to customers.

  • Participate in post-installation customer follow-ups to assess satisfaction and identify opportunities for improvement.

Gault-Specific Operational Training

Installation Team Exposure

  • Shadow installation teams to understand system layout, duct design, job sequencing, and site conditions.

  • Learn how sales decisions impact installation efficiency and customer outcomes.

Parts & Warehouse Exposure

  • Learn equipment staging, parts ordering processes, and inventory flow.

  • Understand lead times, availability constraints, and how they affect proposals and scheduling.

Service Department Exposure

  • Gain a foundational understanding of troubleshooting, service calls, and callbacks.

  • Learn how service insights inform better system recommendations and customer education.

Technology & Tools

  • Learn and utilize the company CRM, proposal software, and lead tracking systems

  • Maintain accurate documentation and internal communication

  • Develop working knowledge of Excel and Word as used in the sales process

RESPONSIBILITIES:

COMPETENCIES:

  • Strong organizational skills with attention to detail

  • Effective written, verbal, and interpersonal communication

  • Professional, reliable, and customer-focused

  • Ability to learn technical concepts and apply them in customer-facing situations

  • Strong judgment and problem-solving skills

  • Flexibility to work evenings, weekends, and field-based schedules

  • Demonstrate Gault core values: Integrity, Teamwork, Caring, Ownership

  • Passion for enhancing the customer experience

  • Commitment to safety, professionalism, and continuous learning

  • High school diploma or equivalent required

  • College coursework, technical training, or customer-facing experience preferred

    PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to work from a stationary position, sit, stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stoop, crouch, kneel, balance, or climb. The employee must occasionally lift and move objects up to 50 pounds. The employee is regularly required to talk or hear.

REQUIRED EDUCATION & EXPERIENCE:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

OTHER DUTIES:

  • Passionate about building positive working relationships with team members and customers

  • Live our company's core values of: Caring, Teamwork, Integrity, and Ownership

  • Provide a superior level of customer service to all our existing and potential customers

EXPECTATIONS:

  • Paid holiday, vacation, sick and personal days

  • Medical, dental, and vision insurance

  • Company-paid life insurance

  • 401K retirement plan with company match

  • Gym and health club reimbursement program

  • Team member wellness and safety programs

  • Supplied apparel and branded goods

BENEFITS:

A combination of office, field, and jobsite environments. Exposure to basements, attics, crawl spaces, ladders, and varying weather conditions. Ability to lift up to 50 pounds and perform physical activities consistent with site visits. Regular use of standard office equipment, including computers, phones, and filing systems.

WORKING ENVIRONMENT:

  • Full-Time Apprenticeship

  • Location: Westport Office & various locations throughout Fairfield County

JOB TYPE:

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