CUSTOMER SERVICE REP

Gault Family Companies, voted a Top Workplace in Fairfield County, is seeking a Customer Service Rep to join its team of experienced team members to provide our customers with personal and professional service.

At Gault Family Companies our team members have a sense of pride as well as a deep commitment to carrying out our Passion and Vision every day and living our Core Values in and out of the work place. Our family-run company has been servicing communities in Fairfield County and headquartered in Westport, CT for over 160 years

RESPONSIBILITIES

  • Answer a high volume of inbound customer inquiries regarding price plans, billing, payments, credit questions, scheduling energy deliveries and service calls

  • Make outbound calls to existing customers to enhance their customer experience

  • Work half-day Saturdays on a rotating basis (seasonal)

  • Ability to cross-sell services to existing customers

  • Coordinate monthly customer budget billing

  • Assist with company mailings

  • Coordinate / own other miscellaneous admin projects

  • Track information for weekly/monthly/yearly reports

  • Document all customer information in our company software

  • Enter leads in Lead Management system

  • Work with other departments to resolve any customer issues

  • Achieve company’s customer retention goals

QUALIFICATIONS & SKILLS:

  • Customer Service:  3 years

  • Enjoy working with customers

  • Ability to manage difficult or emotional customer situations

  • Be an active listener and ask probing questions

  • Excellent written and verbal communication skills

  • Ability to work independently as well as part of a team

  • Must be able to adapt to frequent changes or delays

  • Must be detail oriented, self-motivated and organized

  • Must have intermediate skill levels in Microsoft Word and Excel

  • Must become proficient in Microsoft windows based software (Great Plains v8.0)

JOB TYPE:

  • Full Time/Permanent Position

  • Location: Westport, CT; Bridgeport, CT

EXPECTATIONS:

  • Passionate about building positive working relationships with employees and customers

  • Live our company core values of:  Caring, Teamwork, Integrity and Ownership

  • Provide a superior level of customer service to all our existing and potential customers